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Netgear ProSupport OnCall - 1 Year - Service - 24 x 7 Next Business Day - Exchange - Electronic and Physical Service PROSUPPORT

Category: Services/Warranties
Sub Category: Warranties
NETGEAR's OnCall 24x7 is designed for customers who wish to maintain their own network products with assistance from NETGEAR technical experts. We designed the offering to complement our customer internal resources.
Product may not be exactly as shown.

VPN: PMB0311-10000S
VPN: PMB0311-10000S | UPC: | SKU: NA0857

Specifications are provided by the manufacturer. Refer to the manufacturer for additional explanations. Product may not be exactly as shown.

Specifications are provided by the manufacturer. Refer to the manufacturer for additional explanations. Product may not be exactly as shown.

Service Availability Days: 7
Provided Support: Replacement
Service Availability Hours: 24
Service Type: Replacement
Brand Name: Netgear
Product Type: Service
Provided Support: Phone Support
Email Support
Service Duration: 1 Year
General Information
Product Type: Service
Manufacturer: Netgear, Inc
Service Name: ProSupport OnCall
Brand Name: Netgear
Manufacturer Website Address:
Manufacturer Part Number: PMB0311-10000S
Service Information
Service Duration: 1 Year
Service Availability: 24 x 7 Phone Support
Service Sub Type: Electronic and Physical
Service Description: 24x7 Next Business Day
Provided Support: Remote Diagnosis
Phone Support
Service Main Type: Replacement
Product Supported:

Netgear Category 1 Products

Service Details:
  • 24x7 Technical Support, allowing you access to our Global Support Centers (GSC) 24 hours a day, 7 days a week and 365 days a year
  • 24x7 Remote Diagnostics performed by our technical experts who access real-time configuration parameters, hardware and software revision levels, and port statistics for prompt resolution of technical issues
  • Express hardware replacement for arrival within next business day (NBD)
  • This service ensures that you will receive the replacement hardware promptly in the unlikely event the product under coverage is down due to a hardware issue
  • Escalation management with Plan of Action (POA)
  • Online services entitling you to privileged information and services such as personalized support cases, online problem escalation, known problem reports, release notes, troubleshooting guides, and software maintenance releases
  • Software Maintenance Releases Notification, a service that automatically sends you an email notification upon the availability of maintenance and patch releases, as well as enhancements
Service Response Time: Next Business Day - Replacement
Provided Support: Email Support
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This product doesn’t allow backorders