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Netgear ProSupport OnCall - 1 Year - Service - 24 x 7 Next Business Day - Replacement - Electronic and Physical Service PROSUPPORT
NETGEAR's OnCall 24x7 is designed for customers who wish to maintain their own network products with assistance from NETGEAR technical experts. We designed the offering to complement our customer internal resources.
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Product may not be exactly as shown.
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Class ID
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Dates
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Seats Avl
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Type
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VPN: PMB0311-10000S
VPN:
PMB0311-10000S |
UPC:
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SKU:
NA0857
Specifications are provided by the manufacturer. Refer to the manufacturer for additional explanations. Product may not be exactly as shown.
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Basic
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Brand Name:
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Netgear
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Product Type:
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Service
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Provided Support:
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E-mail Notification
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Email Support
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Remote Diagnosis
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Replacement
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Service Duration:
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1 Year
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General Information
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Brand Name:
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Netgear
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Manufacturer:
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Netgear, Inc
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Manufacturer Part Number:
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PMB0311-10000S
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Manufacturer Website Address:
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http://www.netgear.com
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Product Type:
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Service
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Service Name:
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ProSupport OnCall
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Service Information
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Product Supported:
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Netgear Category 1 Products
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Provided Support:
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E-mail Notification
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Email Support
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Remote Diagnosis
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Replacement
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Service Availability:
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24 x 7 Phone Support
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24 x 7 Remote Diagnostic
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Service Description:
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24x7 Next Business Day
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Service Details:
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- 24x7 Technical Support, allowing you access to our Global Support Centers (GSC) 24 hours a day, 7 days a week and 365 days a year
- 24x7 Remote Diagnostics performed by our technical experts who access real-time configuration parameters, hardware and software revision levels, and port statistics for prompt resolution of technical issues
- Express hardware replacement for arrival within next business day (NBD)
- This service ensures that you will receive the replacement hardware promptly in the unlikely event the product under coverage is down due to a hardware issue
- Escalation management with Plan of Action (POA)
- Online services entitling you to privileged information and services such as personalized support cases, online problem escalation, known problem reports, release notes, troubleshooting guides, and software maintenance releases
- Software Maintenance Releases Notification, a service that automatically sends you an email notification upon the availability of maintenance and patch releases, as well as enhancements
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Service Duration:
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1 Year
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Service Main Type:
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Replacement
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Service Response Time:
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Next Business Day - Replacement
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Service Sub Type:
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Electronic and Physical
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Disclaimer: Price may not reflect all vendor special pricing discounts.
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