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Netgear ProSUPPORT OnCall 24x7 Tech Support - 5 Year - Service - 24 x 7 Next Business Day - Technical - Electronic and Physical Service PROSUPPORT

Category: Services/Warranties
Sub Category: Warranties
OnCall 24x7 Tech Support

NETGEAR extends your initial 90-day technical support with the OnCall 24x7 Tech Support package. OnCall 24x7 services are conducted by phone, chat and email, to solve any of your technical challenges. In addition, NETGEAR will proactively send you alerts about any newly released firmware updates to make sure that you are able to plan in advance, download and upgrade at your earliest convenience.

With a OnCall 24x7 Tech Support contract, customers will have a dedicated ProSUPPORT subscriber phone number to call for high priority service, with less than four-hour response or call-back time. Technical support requests enjoy a high priority e
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Product may not be exactly as shown.
 
MSRP:  $260.00EXCL TAX

 
VPN: PMB0351-10000S
VPN: PMB0351-10000S | UPC: | SKU: NA0861

Specifications are provided by the manufacturer. Refer to the manufacturer for additional explanations. Product may not be exactly as shown.

Specifications are provided by the manufacturer. Refer to the manufacturer for additional explanations. Product may not be exactly as shown.

Service Information
Service Description: 24x7 Next Business Day
Service Details:
  • 24x7 Technical Support, allowing you access to our Global Support Centers (GSC) 24 hours a day, 7 days a week and 365 days a year
  • 24x7 Remote Diagnostics performed by our technical experts who access real-time configuration parameters, hardware and software revision levels, and port statistics for prompt resolution of technical issues
  • Express hardware replacement for arrival within next business day (NBD)
  • This service ensures that you will receive the replacement hardware promptly in the unlikely event the product under coverage is down due to a hardware issue
  • Escalation management with Plan of Action (POA)
  • Online services entitling you to privileged information and services such as personalized support cases, online problem escalation, known problem reports, release notes, troubleshooting guides, and software maintenance releases
  • Software Maintenance Releases Notification, a service that automatically sends you an email notification upon the availability of maintenance and patch releases, as well as enhancements
Service Duration: 5 Year
Service Response Time: Next Business Day - Replacement
Provided Support: Email Support
Service Sub Type: Electronic and Physical
Product Supported:

Netgear Category 1

Provided Support: Replacement
Service Availability: 24 x 7 Phone Support
Service Main Type: Technical
Service Availability: 24 x 7 Remote Diagnostic
Provided Support: Remote Diagnosis
Phone Support
E-mail Notification
General Information
Manufacturer Website Address: http://www.netgear.com
Service Name: ProSUPPORT OnCall 24x7 Tech Support
Manufacturer Part Number: PMB0351-10000S
Brand Name: Netgear
Product Type: Service
Manufacturer: Netgear, Inc
Basic
Provided Support: E-mail Notification
Brand Name: Netgear
Provided Support: Email Support
Phone Support
Remote Diagnosis
Service Availability Hours: 24
Service Type: Technical
Provided Support: Replacement
Product Type: Service
Service Availability Days: 7
Service Duration: 5 Year
Package Size and Weight
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This product doesn’t allow backorders