Services & Support

Solution Design & Services

Comprehensive support for solving business challenges

Pre-Sales Technical Solutions is now Solution Design & Services . Our new name better reflects what we do today. When the group began more than 25 years ago, an Ingram Micro technician’s main task was to provide part numbers to customers. Now, we start by asking questions to better understand your customers’ business goals. Then we give recommendations and guidance to help you build an end-to-end solution—and win the deal.

With Solution Design & Services, you can be confident in your ability to deliver the right solutions and services to meet your customers’ business needs. Ingram Micro has been a trusted leader in the channel for decades by providing valuable services and support to tens of thousands of resellers. Need help building solutions for your clients? Let’s get started today. Simply contact one of our 250 technicians located on two different continents.


Need help building a solution for your client?

Our team of 240+ technicians holding over 2,000 certifications will help you offer better solutions to your customers.

Call (800) 445-5066

Looking to connect with an expert directly?


Reduce time-consuming research—Our technology experts hold over 2,000 certifications and can answer questions about products, licensing, compatibility and more
Grow sales—Teams that use Solution Design and Services increase sales by up to 65%.
Build solutions—Solution Design and Services technicians work with you to understand customer needs and build solutions to address those challenges. Our goal is to make you look good and help you close the sale.


Ingram Micro Configuration Request Portal

Looking for solution support? Use our portal to submit your request and one of agents will contact you soon.

Ingram Micro Solution Design & Services continues to evolve to provide multiple avenues for our value-added resellers to receive solution design support. The most efficient and complete avenue of support we offer is through our phone menu, where our team of 150+ agents are ready to discuss your solution needs. We do offer solution support in a few key areas via our request portal or email.

Submit request


Express warehousing—buy now, ship later

Ingram Micro offers world-class storage and fulfillment services. We take care of every detail to make your inventory management a breeze.

Our express warehousing program provides storage at an affordable rate, so you can:

  • Capitalize on advantageous vendor pricing
  • Stock up on popular solutions
  • Procure end-of-life hardware
  • Stage products requiring rollout, configuration or integration activities

To learn more, contact your Ingram Micro Sales Representative.

Try express warehousing today



Included for customers with average purchases of $187,000 over 3 months or $750,000 over 12 months.

New customers get to try at no cost for 6 months.

Not yet a customer?

become a customer


Buy in bulk:
Prepaid 10-pack, $250
(valid for 6 months/10 calls)

add to cart


Purchase when needed:
$30 per incident

add to cart


A bid is a customer handing off a complex configuration review that requires pulling a tech off the phone.

$500 per bid

add to cart


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